Leading businesses leverage the power of chatbots to upgrade customer experience, drive conversions and reduce customer support costs.
This average comes from how quickly bots respond, headcount savings, and overall efficiency gains.
And when looking at tech leaders specifically, 54% mentions bots made their businesses more productive.
In addition to customer support satisfaction, 50% of support leaders also say bots improve team productivity.
In fact, the top reason business leaders give for how chatbots save them money is faster response time.
People now assume websites will have chatbots- they also like that bots are available 24/7.